Top task performance indicators
This is a follow-up to a previous post I wrote on “Identifying your website’s Top Tasks” following a seminar I attended hosted by User Experience expert, author, and speaker Gerry McGovern. This post...
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Study at St Andrews: usability results
As part of the external website project, we are reconfiguring the current Study at St Andrews section to improve the prospective student’s experience. Digicomms recently conducted testing specifically...
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News and media centre website
The new website for news and media was launched on 7 June 2018. The new website provides a number of enhancements over the old site. For example: news can be categorised and tagged so it’s easier to...
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Online search usability testing findings
Over the summer, usability testing was conducted on the University’s search tool. The main purpose of the test was to set a benchmark and find out how users interacted with the current search system,...
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Findings from Funnelback search usability testing
Last November I wrote about the initial findings from the control usability test that was conducted on Google Search Appliance (GSA), the University’s search system at the time. The main outcomes from...
View ArticleClicks don’t really matter
Over the last few months I’ve received several requests to track the number of clicks it takes a user to complete a task to determine the “improved” usability of a website. This type of request is in...
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How we are using Hotjar to improve our web pages
We have been actively using Hotjar for the past six months to record heatmap data and discover new insights into how our web pages are being used. This article explains how we are currently using the...
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Don’t make me think
‘Don’t make me think’ is a book by Steve Krug, first published in October 2000. It is one of the most popular introductions to user interface design, with 600,000 copies published in 20 different...
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New front-end developer
Hello world! I’m Teodora, and just last week, I hopped on board the Digital Communications team as a front-end web developer. As a front-end developer, there’s nothing I enjoy more than building...
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Simplifying user testing: Steve Krug’s approach to usability
Steve Krug’s Rocket Surgery Made Easy shows a simple and efficient approach to usability testing that can provide deep insights on the University’s web pages. Rocket Surgery Made Easy by Steve Krug is...
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